Shipping, Delivery & Returns

THE FOLLOWING APPLIES FOR DELIVERIES WITHIN UK MAINLAND AND NORTHERN IRELAND

Orders up to £50	Royal Mail Standard Delivery £2.99	1-2 working days Not including Saturdays, Sundays, Bank holidays, or day following a Bank holiday
Orders over £50	Royal Mail Standard Delivery FREE	1-2 working days Not including Saturdays, Sundays, Bank holidays, or day following a Bank holiday
Next day delivery guaranteed	Courier (signed for) £5.99	If order received before 3pm Not including Saturdays, Sundays, Bank holidays, or day following a Bank holiday

 

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

 

RETURNS POLICY

14 DAY MONEY BACK GUARANTEE

We hope you love your new VTG Support purchase. But if you’re unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.

We are happy to offer a full refund or exchange on unused items returned within 14 days. If the item is faulty, we are happy to offer a refund or exchange where possible. Full terms and conditions can be found on our terms and conditions page.

Unfortunately we are unable to accept the return of any worn, used or damaged products. Our money back guarantees cover unused items only.

Please Note: Due to hygiene reasons, we are unable to accept the return of any footwear products once these have been worn, with the exception of faulty items.

RETURNS PROCESS

Returning or exchanging your product couldn’t be easier. Please click here to find out more.